The tracker didnt work!!!

I was so excited to watch my moms progress in the Marathon today from SC. I was able to search her by bib number, and her name appeared with some basic race info, but when it came to the actual race I could NOT get it to work! Its either a glitch or it is NOT user-friendly. I had to use the full sight on my web browser to be able to track her. Very disappointing. That was the only reason I got the app!

Kendyl Azu about B.A.A. Marathon, v3.6